Quality and Training Trainer

Full time in Health Care
  • Kuala Lumpur, Malaysia View on Map
  • Post Date : July 30, 2020
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Job Detail

  • Job Level Executive
  • About Company
    Our client is a leading innovation driven pharmaceutical corporation with a deep rooted heritage that goes back 140 years. Headquartered in the US, our client has manufacturing plants located in 8 countries and products marketed in 120 countries. With over 35,000 employee worldwide, our client continues to develop a growing portfolio of best-in-class pharmaceutical products, applying the latest research from their worldwide laboratories, collaborating with eminent scientific organizations, using technological tools, and providing exceptional service to customers.

Job Description

Your responsibilities are:

  1. Training
  • Setup and promote the maintenance of the area’s training standard, following procedures and using appropriate tools and resources
  • Participate in the organization and facilitation of training to new employee and trainees, assuring that the content provided is in accordance with the function needs and following established training guidelines
  • Participate in the organization and facilitation of the training recycling in accordance with the area’s necessities
  • Participate in the training materials development and update
  • Support in the management of training plan for LCAC employees
  1. Quality System
  • Setup and promote the maintenance of the area’s quality standard, following procedures and using appropriate tools and resources related to daily activities
  • Coaches agents on the importance of quality expectations and adhering to established standards
  1. Monitoring Processes
  • Periodically monitor calls and other interactions with consumers
  • Identifies issues and/or potential improvements to the processes/operations
  • Determine root cause for issues and finalize CAPA (Corrective and Preventative action) for the issues
  • Ensure the implementation of CAPAs for the issues and improvements to the processes/operations
  1. Compliance
  • Understands and follows all compliance policies and The Red book
  • Reports known/suspected compliance violations
  • Contribute to maintenance of documents in compliance with the available guidelines
  • Maintains 100% training compliance
  • Cooperates with any audits or investigations

 

You must have:

At least 3 years experiences working as trainer in call center for pharmaceutical or healthcare industrial. Able to communicate and written in Mandarin and English. Must have the ability to communicate with variety of audiences including customers and internal stakeholders. If you have been trained in Quality Management training such as ISO9001 & COPS are encouraged to apply for this role.

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