National Custom Brokerage & Road Network Manager

Full time in Logistics & Warehousing
  • Shah Alam, Selangor, Malaysia, 40460 View on Map
  • Post Date : August 26, 2020
  • Share:

Job Detail

  • Job Level Manager
  • About Company
    Our client is a Supply Chain Operator ranking among the top companies in its field in Europe and the World. A part of SNCF Logistics, which in turn is a business line of the SNCF Group, is the number one Transport and Logistics operator in France and ranked number four in Europe. The international reach includes a direct presence in 67 countries and a global network spanning over 120 countries. With its five lines of business (Supply Chain Optimization, Freight Forwarding, Contract Logistics, Distribution & Express and Road Transport), our client manages its customers Supply Chain by providing end-to-end solutions enabled by our people, our infrastructure, processes and systems.

Job Description

Responsibilities

 OPERATIONAL

  • Perform effective operational planning and deliveries involving optimum use of own fleet, contract hauliers and manpower
  • Preparation and delivery of internal and external data reporting timely and accurately
  • Ensure all operational requirements are met and, defined performance standard and customer satisfaction is maintained to the highest level
  • Ensure timely, accurate invoicing to both customers and agents. Minimizing disputes, clearing outlay variances
  • Ensure the branch job files are closed on time and in a manner adequate to reflect the actual financial performance

CUSTOMER SERVICE

  • Ensure effective communication process are established and maintained between supplier, internal and external customers
  • Troubleshoot operational related disputes and attend to all stakeholder’s inquires timely
  • Work closely with other support functions and road transport team to deliver a leading class service in profitable manner

BUSINESS DEVELOPMENT

  • Advancing sales growth within existing revenue streams, and acquiring new business to increase revenue of road network division
  • Support sales development efforts of other branches and agents by creating and implanting road network presentation/ blueprint
  • Attending to Road Network related RFQ/ Quotation

PROFITABILITY MANAGEMENT

  • Sourcing and negotiating rate and service contract with contract haulers
  • Control overheads to maximize operating profit, meet budgeted P&L targets whilst maximizing financial results
  • Formulate yearly budgets

PEOPLE MANAGEMENT

  • Provides expert leadership and setting both the short and long term direction for the road network team.
  • Motivating, developing & provide succession planning to staffs to ensure a stable future

BUSINESS EXCELLENT

  • Ensure regulatory compliance
  • Develop, review, maintain & implement of ISO Procedure of Road Network Division

OTHER

  • Ensure compliance with statutory obligations and company policy and procedure in respect of (but not limit to) transport legislation, health and safety, environment and working time regulations
  • Perform additional duties as and when assigned by Senior Management

 

Requirements

  • SPM/Diploma/ Degree Holder preferably Logistics
  • Senior level management experience
  • Familiar with the principles and practice of supply chain management.
  • Working knowledge of the international transportation and logistics industry preferred.
  • Familiarity with the financial aspects of the relevant local economy as well as international market conditions and trends, and international business issues, including currency factors and cultural differences.
  • Excellent negotiation techniques
  • Good sales techniques; concept sales, customer psychology and purchasing patterns
  • Fluent in local language, comfortable in English and other languages that the job requires to manage customer and other contacts
  • Excellent presentation techniques
  • Good computer skills, familiarity with Microsoft office, etc.
  • Knowledge of company goals and strategies

Other jobs you may like