Customer Service Executive

Full time in Health Care
  • Kuala Lumpur, Malaysia View on Map
  • Post Date : July 30, 2020
  • Share:

Job Detail

  • Job Level Executive
  • About Company
    Our client is a leading innovation driven pharmaceutical corporation with a deep rooted heritage that goes back 140 years. Headquartered in the US, our client has manufacturing plants located in 8 countries and products marketed in 120 countries. With over 35,000 employee worldwide, our client continues to develop a growing portfolio of best-in-class pharmaceutical products, applying the latest research from their worldwide laboratories, collaborating with eminent scientific organizations, using technological tools, and providing exceptional service to customers.

Job Description

Your responsibilities are:

  1. Enquiries Management
  • Answer calls in a courteous, professional manner with predefined answers/resources
  • Handle queries from customers by providing balanced, accurate and non-promotional information
  • Identify interaction containing either adverse events and/or product quality complaints and handle these in accordance with the appropriate procedures
  • Accurately record all interaction into the required database. Documentation is to be concise, thorough, and accurate in accordance with Good Documentation Practices
  • Escalate all inquiries without predefined answers according to defined processes
  • Other duties and special projects that are assigned by management (experience related)
  • Utilize computer technology to handle high call volumes
  • Ensure optimal customer satisfaction
  1. Create, Promote and Maintain Operational Excellence
  • Share effective methods and practices with colleagues in order to satisfy customer needs and provide input/feedback to continuously improve daily processes
  • Maintain and enhance company product and organizational knowledge
  • Support organizational changes. Demonstrate flexibility in providing coverage and/or availability
  1. Compliance
  • Integrate compliance into daily activities
  • Comply with any corrective actions
  • Cooperate with investigations, monitoring and audits

 

You must have:

At least 2 years experiences in call center for pharmaceutical or healthcare industrial. You will be supporting to China market and able to communicate and written in Mandarin and English.

 

Other jobs you may like