Customer Service Executive

Full time in Health Care
  • Kuala Lumpur, Malaysia View on Map
  • Post Date : July 30, 2020
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Job Detail

  • Job Level Executive
  • About Company
    Our client is a leading innovation driven pharmaceutical corporation with a deep rooted heritage that goes back 140 years. Headquartered in the US, our client has manufacturing plants located in 8 countries and products marketed in 120 countries. With over 35,000 employee worldwide, our client continues to develop a growing portfolio of best-in-class pharmaceutical products, applying the latest research from their worldwide laboratories, collaborating with eminent scientific organizations, using technological tools, and providing exceptional service to customers.

Job Description

Your responsibilities are:

  1. Enquiries Management
  • Answer calls in a courteous, professional manner with predefined answers/resources
  • Handle queries from customers by providing balanced, accurate and non-promotional information
  • Identify interaction containing either adverse events and/or product quality complaints and handle these in accordance with the appropriate procedures
  • Accurately record all interaction into the required database. Documentation is to be concise, thorough, and accurate in accordance with Good Documentation Practices
  • Escalate all inquiries without predefined answers according to defined processes
  • Other duties and special projects that are assigned by management (experience related)
  • Utilize computer technology to handle high call volumes
  • Ensure optimal customer satisfaction
  1. Create, Promote and Maintain Operational Excellence
  • Share effective methods and practices with colleagues in order to satisfy customer needs and provide input/feedback to continuously improve daily processes
  • Maintain and enhance company product and organizational knowledge
  • Support organizational changes. Demonstrate flexibility in providing coverage and/or availability
  1. Compliance
  • Integrate compliance into daily activities
  • Comply with any corrective actions
  • Cooperate with investigations, monitoring and audits


You must have:

At least 2 years experiences in call center for pharmaceutical or healthcare industrial. You will be supporting to China market and able to communicate and written in Mandarin and English.


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